Free Express Post on Australian orders of $250 or more

Refund Policy

Refunds, replacements & damaged orders

Due to the nature of our products, refund and replacement requests are assessed on a case-by-case basis.

  • Incorrect product received
  • Damaged product received
  • Lost shipment confirmed by the shipping carrier

Refunds will generally not be provided for:

  • Change of mind
  • Incorrect product selection
  • Delays caused by shipping carriers
  • Failure to read product descriptions or policies

If your order arrives damaged, please contact us within 48 hours of delivery and provide supporting photographs.